FAQs & Help Centre
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Prism
What is Prism?
Imperium(L) Prism is a secure automation platform that improves accuracy, control, and scalability across financial and operational environments. It automates key processes such as reconciliation, reporting, and compliance using intelligent workflows, helping organisations operate faster, reduce risk, and maintain full transparency .
Who needs Prism?
Prism is used by organisations that handle large volumes of financial or operational data and depend on accuracy and auditability. It is suitable for industries such as finance, travel, logistics, healthcare, charities and professional services – anywhere intelligent automation can improve trust and efficiency whilst reducing manual workload
What makes Prism different to other platforms?
Prism goes beyond standard workflow automation by unifying detailed data, strong governance, and AI-driven intelligence within a single secure environment. Its flexible architecture adapts to existing systems and processes, rather than forcing organisations into rigid templates.
Is Prism secure?
Security is embedded into the core of all Imperium(L) solutions. Prism includes role based access controls (RBAC), multifactor authentication (MFA), end–to–end encryption, and comprehensive audit trails – ensuring your data stays private, compliant. and regulator ready at all times.
Will Prism work with my existing systems?
Prism connects seamlessly with your current financial tools, ERPs, banking feeds, and data sources through secure APIs – no complex integration required.
How quickly can Prism be implemented into my business?
Most customers can connect and begin reconciling within days, not weeks. The platform’s modular setup allows step–by–step onboarding that scales at your pace.
How does Prism improve operational accuracy?
By automatically comparing data sets, identifying anomalies, and validating transactions in real time, Prism eliminates the human errors common in manual reconciliation processes.
Will Prism work across multiple entities & currencies?
Prism is designed for multi-entity, multi-currency environments, enabling easy management of complex operational structures and consolidated reporting.
What kind of insights can I get from Prism?
You can pull real time dashboards showing exposure, exceptions, and trends – giving your team actionable data for faster, more confident decisions.
Can I customise Prism for my industry?
Yes – Prism can be configured to suit your organisation, so you define the rules, workflows, and data hierarchies to match your operational and regulatory needs.
Does Prism support compliance and audit requirements?
Yes – every action on Imperium(L)Prism is logged and reportable, helping you meet audit, compliance, and governance standards with full traceability.
How does ongoing support and maintenance work?
Our inhouse development and support team provide continuous updates, feature improvements, and expert assistance to ensure Prism evolves with your business.
Pricing, setup costs & demos
Our services are tailored to each client’s needs, allowing us to align pricing with your specific requirements, scale, and business goal.
Setup costs vary based on your requirements. Any applicable fees will be clearly outlined upfront once your requirements are confirmed.
We offer a live demo to walk you through the platform and answer questions. We do not offer a free trial, but the demo is tailored to your use case.
Do I get an account manager for ongoing support and help?
Yes – you will have a primary account manager for ongoing support and escalation, and our support team is also available for day-to-day issues.
Is there a desktop version and app?
Prism is available via a web-based platform.
Can staff be assigned different access levels?
Prism offers role-based access, ensuring staff have appropriate access levels based on their responsibilities.
AI Knowledge Hub
What is AI Knowledge Hub?
AI Knowledge Hub centralises critical knowledge so teams can reuse proven approaches, apply consistent standards, and learn from past work.
Why do teams need AI Knowledge Hub?
Fragmented knowledge drives duplication, inconsistency, and risk; AI Knowledge Hub improves visibility, enables reuse, and supports more consistent, faster ways of working.
Who is AI Knowledge Hub for?
AI Knowledge Hub is designed for teams across your organisation, including business users, developers, data scientists, risk and compliance teams, and leadership.
What kind of content can I use AI Knowledge Hub for?
AI Knowledge Hub can be used for any content that your employees need fast, accurate answers from. Use cases typically include:
- Models, tools, and shared resources
- Standards, policies, and templates
- Governance guidance and approvals
- Lessons learned and best practices
How does this reduce duplication and cost?
By making your existing company information easy to find and reuse, teams can avoid solving the same problems multiple times and build on proven approaches.
How does AI Knowledge Hub ensure proper oversight and stay compliant?
AI Knowledge Hub helps by putting your business’s approved rules and guidance into everyday work, helping teams find solutions to their problems that are safe and follow the rules from the start.
How does AI Knowledge Hub make expert knowledge more accessible?
The AI Knowledge Hub collects and shares expert knowledge so teams can use it easily across projects, letting experienced team members focus on more strategic, high-value work instead of repeating the same guidance.
How is the information kept up to date?
Content is kept accurate and up to date through assigned responsibility, regular reviews, and input from users.
Can teams contribute to your knowledge hub?
Yes. Teams can share use cases, insights, and lessons learned, subject to review and approval, helping build collective organisational knowledge.
How does AI Knowledge Hub help retain and reuse organisational knowledge?
By capturing and sharing institutional knowledge, AI Knowledge Hub ensures critical expertise is retained and accessible, even when individuals move on.
How does this help teams evolve and adapt over time?
AI Knowledge Hub enables a steady flow of innovation by systematically sharing new models, internal insights, and practical learnings, allowing innovation to scale across the organisation.
AI Document Intelligence
What is AI Document Intelligence?
AI Document Intelligence uses artificial intelligence to automatically extract, analyse, and organise information from documents. Unlike basic OCR, it understands context, identifies key entities, classifies content, and provides actionable insights.
Which types of documents can AI Document Intelligence handle?
AI Document Intelligence works with a wide range of documents, including:
- Invoices, receipts, and purchase orders
- Contracts, agreements, and legal documents
- Forms, applications, and surveys
- Reports, research papers, and manuals
- Emails and unstructured text files
How does it work?
- Data Extraction – Identifies key fields and text using AI and machine learning.
- Data Understanding – Contextualises the information, recognising entities, dates, and relationships.
- Automation & Insights – Classifies documents, triggers workflows, or integrates with other systems for actionable insights.
What are the benefits of using AI Document Intelligence?
- Time Savings: Automates tedious manual data entry.
- Accuracy: Reduces errors caused by human oversight.
- Scalability: Handles large volumes of documents effortlessly.
- Actionable Insights: Extracted data can feed analytics, reporting, or decisions.
- Compliance & Security: Tracks and organizes sensitive information according to regulations.
Can handwritten or scanned documents be processed?
Yes. Data from handwriting, scanned images, and PDFs can be captured. Accuracy depends on how clear the document is.
How is AI Document Intelligence different from traditional OCR?
OCR converts images into text, while AI Document Intelligence understands the content, extracting meaning, classifying documents, and spotting patterns or anomalies.
Can AI Document Intelligence integrate with existing systems?
Absolutely. AI Document Intelligence can connect with ERP, CRM, document management, and workflow systems.
How quickly can I see results?
Depending on your document volume and complexity, results can be immediate. Training AI for industry-specific documents or unique formats may take days or weeks, but the system continues to improve as it processes more data.